Shipping
Do you offer free shipping?
Yes. Every order ships free within the United States.
How long does delivery take?
Orders are processed within 1–2 business days, and most arrive within 3–8 business days of being placed.
Do you ship internationally?
Not at this time. We ship to addresses within the United States only, excluding APO/FPO addresses.
How do I track my order?
You'll receive an email with a tracking number once your order ships. You can also track it from the link in your order confirmation.
Will my items arrive together?
If you order more than one item, they may arrive in separate packages on different days.
Returns and issues
What if my item arrives damaged or isn't what I ordered?
Email us within 7 days of delivery at support@hallrack.com with your order number and a photo. We'll send a replacement or issue a refund, usually without you needing to return the item.
Can I return an item I don't want?
Yes, within 30 days of delivery if it's unused and in its original packaging. Please email us first so we can send return instructions.
Can I cancel my order?
Email us within 12 hours of placing your order. After an order ships, it can't be canceled, but it can be returned.
Products
Do products come with mounting hardware?
Most wall-mounted items include basic hardware. Check the product description for details, and use anchors suited to your wall type.
Do items need assembly?
Some larger pieces, like shoe benches and hall trees, require simple assembly. Instructions are included.
Still have a question?
Email support@hallrack.com and we'll get back to you within 1 business day.