Refund policy

We want you to be happy with your order. If something isn't right, contact us first at support@hallrack.com and we'll make it right.

Damaged, defective, or wrong items
If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost to you, or issue a refund if a replacement isn't available. In most cases you won't need to send the item back.

Returns
You can request a return within 30 days of delivery for items that are unused and in their original packaging. Please email us before sending anything back so we can provide return instructions. Items sent back without contacting us first can't be processed.

Return shipping for change-of-mind returns is the customer's responsibility. Items that have been assembled, mounted, or drilled into a wall can only be returned if they are defective.

Refunds
Once we receive and inspect your return, we'll send you an email and refund your original payment method within 5–10 business days.

Cancellations
We process orders quickly. To cancel, email us within 12 hours of placing your order. Once an order has shipped, it can't be canceled, but you can return it under this policy.

Questions? Email support@hallrack.com.